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Karen Jaehnig is a seasoned professional with extensive experience in customer service, sales operations, and digitalisation within the global trade sector. Currently serving as a Digitalisation Expert for Global Trade at SGL Carbon since February 2020, Karen has previously held leadership positions, including Head of Sales Operations at OSRAM and Customer Service Manager at Traxon Technologies Europe GmbH. With qualifications rooted in Industrial Business Management, Karen has contributed significantly to process optimization and customer care across various companies, including SAUER-DANFOSS ApS and LEICA MIKROSYSTEME. Demonstrated expertise in SAP systems and a proven track record in enhancing order management and customer fulfillment processes underscore a strong commitment to operational excellence and customer satisfaction.