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Nikola Filipovic is an IT Supporter currently employed at SFC KOENIG since January 2023. Previously, Nikola worked at Bechtle direct AG Schweiz from October 2016 to October 2022 as an IT-Supporttechniker, providing 2nd Level Support for Windows 10 and MacOS both onsite and remotely. Responsibilities included managing a ticketing system, creating and processing service requests and incidents, software distribution and deployment, and offering support for meeting and training rooms. Additionally, Nikola provided customer consultation and assistance for notebooks, desktop PCs, printers, and mobile devices, as well as conducted first-level support at customer service counters, ensuring effective user hardware provisioning and migration of customer devices.