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Ajeng Dwi Ayu Listari is an experienced professional in the field of software implementation and support, currently serving as a Product Expert at PT Sentra Vidya Utama (SEVIMA) since December 2009. Prior roles include Product Support Tier 1 and Tier 2, where Ajeng handled customer support and managed the knowledge base. Additional responsibilities involved software implementation consulting, including creating test plans, conducting User Acceptance Testing, and documenting test results and user guides. Ajeng has also led the IT Software Quality Assurance and Documentation Team at PT Sentra Vidya Utama and worked as an Account Executive at PT. Solid Gold Berjangka. Ajeng holds a Diploma VI in Telecommunications Engineering from the Electronics Engineering Polytechnic Institute of Surabaya.