Sunsirai Johnson is a Customer Success Associate and Advanced Technical Support Specialist at SEVENROOMS since June 2021, utilizing hospitality education and extensive product expertise to effectively engage with diverse end-users. In addition, Sunsirai has served as the Assistant Manager of Client Services at Tamara Mellon since August 2018, where responsibilities included creating Standard Operating Procedures and training processes for client interactions. Earlier experience includes a role as Senior Content Writer at Zappos Family of Companies, progressing from an entry-level Coordinator, which involved collaboration with brand representatives and enhancing customer support strategies over a five-year period.
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