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Jacob M Johnson serves as the Head of Technology & Information Systems at Settlement Services International since April 2021, where significant achievements include migrating to managed IaaS with Azure, implementing M365, and establishing cybersecurity strategies. Previously, Jacob held the position of IT Director/Manager at Transport Workers Union NSW and was the IMT Manager Global at The Fred Hollows Foundation, where responsibilities included global IT strategy and budget management. Jacob's extensive experience also encompasses IT management roles at various organizations, including YHA Ltd and Marriott International, focusing on strategic planning, infrastructure development, and IT service management. Jacob holds multiple certifications including Chartered Manager and Prince2 Practitioner and has a robust educational background in Computer Technology, IT Service Management, and network certifications.