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Rica Suruiz has a diverse work experience spanning over a decade. Rica is currently working at SetSchedule as the Director of Care since March 2023. Rica'sprevious roles at SetSchedule include Data Team Manager from March 2022 to March 2023, Data Team Assistant Manager from October 2021 to May 2022, and Data Manager/Helpdesk from February 2020 to January 2022. Prior to joining SetSchedule, they worked at Capital One as a Senior Operations Representative from July 2017 to December 2019. Before that, they were employed at Convergys, where they served as a Team Leader from October 2015 to October 2017, a Senior Customer Service Representative from October 2013 to October 2015, and a Customer Service Representative from January 2011 to October 2013. Rica began their career at TTEC as a Customer Service Associate from March 2010 to December 2010.

Rica Suruiz holds a Bachelor of Science degree in Information Technology from City College of Calamba. Additionally, they have obtained various certifications in subjects such as management, leadership, conflict resolution, and problem-solving from LinkedIn. These certifications were obtained in April 2023.