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Erica Santiago has a diverse work experience spanning various roles and industries. Erica has most recently worked as an Onboarding Manager at SETWorks since October 2022. Prior to that, they were employed at Hopin as a Virtual & Hybrid Event Project Manager, where they successfully managed the execution of virtual and hybrid events and ensured customer satisfaction. Additionally, Erica worked as a Customer Success Manager at Hopin, overseeing post-sale functions and maintaining customer relationships.

Earlier in their career, Erica worked at Sendoso as a Customer Success Manager, where they managed small to mid-sized businesses and implemented effective marketing campaigns. Erica also gained experience in customer success roles at Attendify, where they built rapport with customers, educated them on products, and delivered tailored solutions.

Erica's background includes roles at Metromile, where they served as a Senior Customer Experience Advocate, and Zenefits as a Client Support Associate, handling complex customer issues and building cross-functional relationships. Erica also gained experience in the fitness industry at Youfit Health Clubs and Blast Fitness, where they worked in management and coordination roles.

Erica's work experience began during their time at Arizona State University, where they held various roles including Management Intern of Fitness and Wellness, Building Manager, and Front Desk Assistant.

Overall, Erica Santiago has a strong background in customer success, event management, and relationship building, with a focus on delivering exceptional customer experiences.

Erica Santiago pursued their education with a Bachelor's of Science degree in Exercise and Wellness at Arizona State University from 2011 to 2013. Erica then continued their studies at the W. P. Carey School of Business at Arizona State University and obtained a Master's of Science degree in Business Management from 2013 to 2014. Additionally, they obtained a certification as a Hybrid & Virtual Event Director from the Event Leadership Institute in March 2022.