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Ilona Lelek is an experienced professional with a strong background in client success management, having served as Client Success Manager and Team Leader for Service Coordination at Sescom Polska since October 2016. Responsibilities include overseeing the Service Coordination Team, evaluating Regional Service Coordinators, ensuring operational continuity, and managing the implementation of new services. Previously, Ilona held roles such as Contract Manager, where duties involved onboarding new clients and maintaining service quality, and Regional Service Coordinator, focused on technical service coordination in HVAC. Earlier career experience includes management roles in the dairy industry and positions in customer service and copywriting. Ilona holds a Master's degree in Molecular Biotechnology from Gdańsk University of Technology.