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Michelle Smith has over two decades of experience in the financial services sector, currently serving as Head of Group Operations at Sesame Bankhall Group since May 2011. Prior roles at Sesame Bankhall Group include Head Of Network Operations, Network Operations Manager, and Group Membership Manager. Prior to joining Sesame Bankhall Group, Michelle Smith worked at Sesame Services Ltd from 1999 to 2010 as Customer Services Manager, demonstrating a strong background in operational leadership and customer service management.