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Amy Wallace is an experienced administrative professional with a diverse background in operations management and customer service. Currently serving as an Administrative Assistant at SERVPRO Team Wilson since November 2022, Amy has previously held the position of Assistant Operations Manager with Flagship Facility Services, Inc., where responsibilities included managing operations for United Airlines to ensure safety and quality client service. Past roles also include Customer Service Representative at Nordstrom and Certified Nursing Assistant positions at Legends of Oaks and Cedar Creek Nursing and Rehab, where care, infection control, and customer relations were prioritized.