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Luis Casares has extensive experience in collections and accounts receivable management, currently serving as the Director of Collections at Servicios Grupo Mundial S.A since August 2017. Responsibilities include designing work strategies, employee development, managing reports, payroll, and overseeing hiring processes. Prior roles include Team Leader of Collections at Thermo Fisher Scientific, where responsibilities involved transitioning the U.S. operations to Costa Rica and creating standard operating procedures. In earlier positions, Luis worked as an Accounts Receivable Analyst at Thomson Reuters and as a Senior Collections Specialist at Bank of America, handling various collections portfolios. Luis began the professional journey at HP as a Debt Collector. Currently pursuing a degree in Business Management at Universidad de Costa Rica, expected to graduate in May 2024.