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Kim P. currently serves as the Vice President of Customer Support & Service at GridPoint since December 2023 and has held the position of Vice President Global Customer Support at ServiceTitan since May 2021. Previous roles include Vice President of Customer Solutions at Vivint Smart Home, Vice President of Customer Care and Partner Operations at Worldpay, and Vice President of Mercury/Element Customer Care at Vantiv. Kim P. also has experience as Senior Director of Client Services at IBEX | Global, worked at Audi AG in the Audi Customer Experience Center, and held positions at Results Tel and HSBC. Early career experience includes Director of Account Management at CommComm/Teleperformance.