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Courtney Coleman has over 16 years of work experience in various roles and industries. Courtney is currently working as the Director of Strategic Customer Success at ServiceTitan since April 2022. Prior to that, they worked at Celonis as a Customer Value Senior Manager and Strategic Account Advisor from August 2021 to April 2022. From 2018 to 2021, Courtney served as the Director of Customer Experience and Support at Sky IT Group, where they led implementation, customer success, and support programs for global beauty and fashion customers. Courtney also worked as the Director of Program Management at Sky IT Group from 2015 to 2018, where they designed and launched enhanced implementation and support processes. Before joining Sky IT Group, Courtney worked as an Implementation Manager at Aptos Retail from August 2014 to January 2015. Courtney also had experience at Sky IT Group as an Account Director from March 2010 to August 2014, and at James Perse Ent., Inc. as an Account Manager in 2008. Courtney'searly career includes a role as a Sales Representative at Edifice, which is now part of SPS Commerce, Inc., from January 2006 to February 2008.

Courtney Coleman completed a Bachelor of Science degree in Management and International Business from Indiana University - Kelley School of Business in 2005. In 2022, they also obtained a Master of Science degree in Information Technology Management from the same university.