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Melissa Haines possesses extensive experience in leadership and management within the public sector, currently serving as the National Manager at Services Australia since January 2018. Previous roles at the Australian Government Department of Human Services include Director, National Manager A/g, and Assistant Director, offering a strong foundation in business analysis and customer service. Earlier career experience includes a position as Property Manager at Ray White, overseeing a portfolio of over 250 properties, and various customer service roles that highlight a commitment to service excellence.