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Ian Cross has a diverse work experience in various roles in the technology and service industry. Ian served as the Chief Technology Officer at servicePath, where they managed the development of a software platform for IT service providers. Prior to that, Ian worked as the Vice President of Operations at MEEZA, overseeing the management of services and data centers. Ian also held the position of UK Operations Director at 2e2 following the acquisition of Netstore Plc. Ian played a significant role as the CIO at Netstore Plc during its merger with 2e2, overseeing several initiatives and projects. Ian also worked as a Senior Developer at RBC Royal Bank and as a Principal Consultant at Open Text.

Ian Cross attended Bedford Modern School from 1983 to 1991. Ian later went on to study at Solent University from 1993 to 1997, where they obtained a Bachelor's Degree in Business Information Technology.