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Wesley Brien is a seasoned technical services professional with extensive experience in customer support management. Currently serving as a Technical Services Manager at MongoDB since January 2019, Wesley oversees technical support services and manages a team to ensure efficient resolution of customer issues. Previously, Wesley held the position of Senior Manager for Global Technical Support at New Relic, Inc., where leadership was focused on building exceptional support teams in a 24/7 environment. Earlier roles include Technical Support Manager at Amdocs, responsible for global technical support across multiple deployments, and Technical Support Team Lead at ChangingWorlds. Wesley's career began as a Software Engineer at NewWorld Commerce. Educational background includes a Bachelor of Science in Computer Science and Mathematics from Maynooth University.