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Shubham Mittal is a seasoned product manager currently serving as a Senior Principal Product Manager at ServiceNow since November 2022, following a role as Principal Product Manager at the same company from September 2021 to September 2022. Shubham has extensive experience in solution architecture and product management in the telecom sector, including previous positions at EY and Optus, where responsibilities included designing solutions for enterprise customers and managing ServiceNow implementations. Prior to these roles, Shubham worked at Infosys as a consultant, contributing to the fulfillment space for British Telecom, and at HARMAN International as a Solution Designer, developing systems solutions for BT Global Services. Shubham's career began at Tech Mahindra, where initial responsibilities included OSS testing and business analysis. Educational credentials include a Bachelor of Engineering in Electrical, Electronics and Communications Engineering from Jaipur Engineering College & Research Center.