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Max Arderius has extensive experience in technical support and product management, currently serving as the Director of Global Technical Support - Performance & Reliability at ServiceNow since December 2015. In this role, responsibilities include overseeing the Performance Support team in the Americas, ensuring instance reliability, and managing customer-facing issues while providing leadership to technical staff. Previously, Max held various positions at Oracle Corporation for nearly two decades, including Sr. Principal Product Manager and Development Manager in the Applications Technology Group, focusing on Life Cycle Management and Mobile Applications. Max holds an MBA in Business Administration from the UCF College of Business and a Bachelor's degree in Computing Science from UADE.