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Diya Mathew is a seasoned professional in customer engagement strategy and operations management, currently serving as Senior Manager in the Office of the President & COO at ServiceNow since October 2023. Prior experience includes a role as Senior Strategy & Operations Manager at Meta from May 2021 to July 2023 and managerial positions at Deloitte Consulting, where Diya transitioned from Senior Consultant to Manager in Strategy & Analytics. Diya also gained early experience as a Summer Associate at Deloitte and held technical roles at Cisco, including Solutions Expert and Customer Services Engineer. A design internship at Spantech Solutions involved upgrading network endpoints for healthcare providers in Dubai. Diya Mathew holds an MBA from Duke University's Fuqua School of Business and a Bachelor of Technology in Electronics & Communication Engineering from the National Institute of Technology, Tiruchirappalli.