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David Serna is a seasoned professional with extensive experience in program management and operations, currently serving as Chief of Staff and Senior Program Manager at ServiceNow since February 2019. Previously, David held positions such as Principal Program Manager at Apttus and Sr. Program Manager at Model N, with a notable role as Manager at Sony Computer Entertainment America. Early career roles include Infogain Client Partner at Apple, Project Manager eCommerce & Director of QA at Rainmaker, and Consultant - Program Manager at National University. David's foundational experience includes positions at hp Software and Amdocs, Inc. David holds a Bachelor of Science in Information Systems from the University of San Francisco and a Master of Public Administration in Finance from National University.