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Ken Chow is an experienced technology professional with extensive background in engineering management, operations, and support across various organizations. Currently serving as a Senior Engineering Manager at ServiceChannel since October 2014, Ken leads the SRE Team, focusing on system availability, performance monitoring, incident resolution, and infrastructure management on Azure and AWS. Prior to this role, Ken was a Senior Manager at CREATETHE GROUP, overseeing data-center operations and managing a 24/7 support team. Previous experience includes roles as a Network Administrator and Technical Assistant at Carbon CG and the New York Public Library, respectively. Ken holds education credentials from New York City College of Technology and Borough of Manhattan Community College.