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Ramona Barela-Hereford currently serves as Regional Operations Manager at Service Pros Installation Group, INC. since July 2023. Prior experience includes a role as Senior Manager of Store Operations Process and Strategy at Populus Financial Group, where operational standards and policy execution were emphasized. Additional roles include Store Director at CVS Health, managing store operations, and Risk and Loss Prevention Consultant at Custom Risk Solutions. Ramona's extensive career at JCPenney spanned various leadership positions, culminating in Corporate Senior Manager Operations and Loss Prevention, where comprehensive asset protection strategies were designed and implemented. Educational qualifications include Project Manager Certification and an Associate's degree in Criminal Justice from Collin College.