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Ryan Thomas is a Senior Product Designer at Service NSW, focusing on enhancing the experience for over 1 million business owners in the state through impactful digital solutions. Previous roles include Experience Designer at YUZA Experience, where Ryan contributed to significant business improvements, and freelance UX Designer, leading workshops and executing projects that exceeded client expectations. As a co-founder of Volca, Ryan developed UX/UI designs and strategic initiatives, while earlier experiences include managing accounts for dc Specialty Coffee Roasters and working as a Business Development Manager at Dematic, where Ryan implemented complex solutions for clients. Ryan holds a Bachelor of Business and Commerce in International Business from Western Sydney University, supplemented by professional development through General Assembly and the Australian Institute of Management.