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Michael Rake is a seasoned professional in the technology and customer service sectors, currently serving as Product Implementation Manager at Service Fusion since April 2022. Prior to this role, Michael was a Network Security Specialist Senior Technician at NCR Corporation from January 2014 to May 2022, where responsibilities included support for over 10,000 deployed NSS firewalls, network monitoring, and client coordination for extensive firewall installations. Michael's early career includes positions as a bartender at Outback Steakhouse from November 2002 to February 2014 and as a server at Italianni's from March 1998 to November 2002. Academic qualifications include an Associate's degree in Information Technology from Tarrant County College, attended from 2011 to 2015.