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Alycia Cameron is an experienced Quality Assurance Manager at Service Direct, where data analytics is utilized to improve lead quality, partner performance, and client satisfaction through the development of dashboards and reports that track key performance indicators. Previously, Alycia served as Study Director at the Indiana University Center for Survey Research, overseeing all research activities and enhancing quality and cost-effectiveness through statistical analysis and intervention design. Earlier roles included Technologies Analyst and Production Manager at the same institution, as well as Crew Leader/Trainer at Culvers, Research Assistant/Project Coordinator at Wisconsin Lutheran College, and Writing Tutor Team Leader at the college's Writing Center. Alycia holds a Bachelor of Arts in Political Science from Wisconsin Lutheran College and pursued further education at Indiana University Bloomington.