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Carlos A. Richer is an experienced Information Technology professional currently serving as an Information Technology Help Desk Analyst at Service Coordination Inc since December 2022, where responsibilities include incident resolution, account creation, and onboarding of remote users. With previous roles as a Laboratory IT Technician at Diaper Testing International and a Field Technician at Kiewit, Carlos has a strong background in IT support, project management, and process improvement. Additional experience includes positions as a Help Desk Specialist at Nixon Peabody LLP and a Digital Media Specialist at the University of Rochester. Carlos holds a Bachelor of Arts degree in Digital Media Studies from the University of Rochester.