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Charles D. has a diverse work experience in the banking industry. Charles started their career at JPMorgan Chase & Co. in 2005 as a Registration Analyst, responsible for setting up and entering wholesale mortgage loan applications. Charles then moved on to Indymac Bank in 2006, where they worked as a Pre-Funding Quality Control (PFQC) specialist, conducting internal auditing and quality control for wholesale mortgage transactions. Charles joined Wells Fargo in 2008 as a Quality Assurance Analyst, where they contributed to department supervision and provided support to various departments. In 2009, they joined Bank of America as a Sr. Quality Assurance Analyst, where they conducted in-depth audits of residential loan documentation and evaluated credit decisions for accuracy and compliance. Charles then joined The Money Source Inc. in 2015, where they held multiple roles including Sr. Quality Control Analyst, Quality Control Team Manager, AVP of Quality Management, VP of Loan Quality, and finally SVP of Loan Quality. In 2023, Charles joined Servbank as SVP of Loan Quality.

From 2000 to 2004, Charles D. attended the University of Florida, studying Sports Medicine/Athletic Training. No degree was specified.