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Karlena Felan is an experienced Product and Project Manager at Servant Systems, Inc., with a tenure beginning in August 2016. Responsibilities include developing product requirements, managing development backlogs, and representing both customers and development teams in various capacities. Prior to this role, Karlena served as a Business Analyst, Senior Quality Assurance Specialist, and Solutions Development Analyst in different organizations, ranging from Ascension to Neighborly®. These positions involved coordinating disaster recovery, ensuring compliance, and conducting extensive quality assurance activities. Karlena holds an Associate of Applied Science in Network Security from Texas State Technical College, earned between 2001 and 2003.