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Shubham Awasthi is a Customer Success & Implementation Consultant at Serosoft, an educational software company, since March 2022, focusing on customer requirement gathering and team assignment for resolution. Prior experience includes serving as a Process Analyst at WM from August 2019 to February 2022, where responsibilities involved order entry, reporting, and audit evaluation. Shubham also held multiple roles at Teleperformance from April 2016 to August 2019, advancing from Customer Service Representative to Team Lead, overseeing team performance and motivation. Shubham holds a Bachelor of Commerce degree from the Institute of Engineering & Technology DAVV in Indore.