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Jessica H. has extensive experience in the field of customer success and technical integration within the travel and technology sectors. Currently serving as the Customer Success Team Lead for APAC at Serko Ltd., Jessica H. leads and mentors team members, manages performance reviews, conducts training sessions, and collaborates with global teams across various departments. Previously held roles include Customer Optimisation Manager and Regional Technical Integration Manager at HRG, where Jessica H. focused on implementing online booking tools, managing projects, providing Level 3 support, and facilitating training for support teams. With a solid educational foundation in tourism management and project management, Jessica H. demonstrates a strong commitment to client success and operational excellence.