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ShaBrianna Jernigan is an experienced professional in patient care coordination and technical support management. Currently serving as a Patient Care Coordinator Supervisor at Serenity Healthcare since May 2023, ShaBrianna has previously held various roles at Presto from June 2015 to March 2023, including Technical Support Team Manager and Team Lead. Responsibilities included collaborating with project managers and engineers, creating team schedules, organizing ticketing systems, and training new representatives. Prior experience includes roles in product support at Lagniappe Pharmacy Services, where technical troubleshooting and customer satisfaction were emphasized. ShaBrianna holds an Associate of Arts degree from Tarrant County College and has previous education from Texas Wesleyan University.