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Paulo Campaneli Junior is an experienced IT professional with a strong background in telecommunications and technology coordination. Currently serving as a Coordenador de TI at Sercomtel Contact Center and Companhia de Tecnologia e Desenvolvimento S.A., Paulo has been actively involved in the field since 2005 across multiple organizations, including Aldeia Brasil where instruction in telematics is provided. Notable skills include maintenance and configuration of communication systems, URA development, and technical specifications for bidding processes. Paulo holds degrees in Technology in Systems Development from Faculdade Paranaense Faccar Rolândia and Computer Engineering from Universidade Norte do Paraná, complemented by professional courses in ACD and CTI Middleware Administration.