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Ibis Llera-Ventura has experience in client experience management, patient care, customer care team management, and customer service specialist roles. Currently working at Sequoia Consulting Group as a Client Experience Manager, overseeing benefits, HR, payroll, and risk management solutions for people-driven employers. Prior to this, Ibis held positions at TTEC and Alight Solutions, where they demonstrated expertise in customer care and team leadership. With a background in managing large client populations and implementing security changes, Ibis brings a wealth of experience to their current role.