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Margaud Chifflet is an experienced professional in digital experience and customer satisfaction, currently serving as Product Owner and Digital Experience and Customer Satisfaction Officer at SEPHORA since February 2020. Prior to this role, Margaud held the position of Customer Service Manager at Frichti from August 2017 to January 2020, where responsibilities included managing customer service operations and overseeing staff recruitment and training. Margaud also gained experience as Chargée des opérations at SUPERVAN in early 2017 and as a Business Development Intern at mydays GmbH in 2015. Academic credentials include a Master of Arts in Financial Management from CBS International Business School and a Master's degree in Banking, Corporate, Finance, and Securities Law from EDC Paris Business School. Additionally, a Bachelor's degree in International Business was obtained from the International School of Management in Germany.