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Volkan T. is a seasoned professional in customer success and technical support, currently serving as a Senior Enterprise Customer Success Manager at Sentry since March 2023, where collaboration with software engineering teams in large enterprises enhances error and performance monitoring. Prior experience includes a tenure at Atlassian from May 2018 to February 2023 as an Enterprise Customer Success Manager, where Volkan ensured customer satisfaction and value realization from various Atlassian tools. Additionally, Volkan supported Opsgenie and Jira Service Management as a Technical Support Engineer, achieving a 95% satisfaction rate while managing over 200 tickets monthly. Earlier roles included a Technical Sales Engineer at Schréder, where a sales increase of 120% was realized in medium-scale projects, and a Business Development Specialist at Global Connection Media SA. Volkan holds a Bachelor of Science degree in Electrical and Electronics Engineering from Bilkent University (2010-2015).