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Gelsys F. has a Bachelor of Science in Information Technology from Florida International University and an Associate of Arts in Information Technology from Miami Dade College. Gelsys has held various positions in customer experience, technical curriculum, customer support, photography, and sales at companies such as SentinelOne, Kaseya, Mom365, and Victoria's Secret. With a background in IT and customer service, Gelsys brings a wealth of experience to the roles of Manager, Customer Experience, Team Lead, Customer Experience, and Digital Community Manager.