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Sam Dabrowski is an experienced IT professional specializing in systems support and network engineering. Currently serving as a Senior Systems Support Engineer at Sentinel Technologies since April 2013, Sam has a strong background in customer technical support, particularly in Cisco networking and VoIP technologies. Previous roles include Sr Network Engineer at ShoreTel, where responsibilities included leading technical support for an IP phone system provider, and Network/Telco Administrator at Midland Paper, managing VoIP systems and providing support across multiple divisions. Sam began the career as a Computer Support Technician at the Chicago Historical Society, configuring and analyzing desktop performance. Educational qualifications include an MBA in Project Management from Keller Graduate School of Management and a Bachelor of Science in Telecommunications Management from DeVry University.