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Adrian Gutierrez is a Senior Support Analyst at Sentinel Technologies with extensive experience in Unified Communications Voice/Collaboration/Cloud systems since October 2017. Adrian focuses on delivering high customer satisfaction while ensuring stable and efficient solutions, serving as a key point of contact for escalated incidents. Expertise includes implementation, design, and troubleshooting in medium to large environments, as well as after-hours support for project completion. Prior roles include Tier 2 and Tier 1 technical support engineer positions at Cisco, enhancing customer satisfaction and case resolution metrics. Adrian also has a background as a System Administrator at CTE Global S.A. and holds multiple certifications, including CCIE Collaboration and CCNP Routing & Switching. Education includes a Bachelor's degree in Computer Science from Universidad Latinoamericana de Ciencia y Tecnología.