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Lisa Francis has over 18 years of work experience in the insurance and financial industry. From 2002 to 2006, they served as a Customer Service Team Leader at Electric Insurance Company. In 2006, they joined Sentinel Benefits & Financial Group as the Director, Member Services, where they served until 2013. From 2014 until present, they have held the position of Director of Customer Experience Strategy at the same company.

Lisa Francis completed their Bachelor of Science degree in Business Administration from Salem State University. Lisa pursued their education at Salem State University from 1998 to 2002.