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Terence Fowler is a seasoned professional with extensive experience in order to cash (O2C) processes and customer service management. Currently serving as the Order to Cash Global Process Owner at Xylem Inc. since October 2017, Terence leads the transformation of O2C operations and oversees BPO partnerships globally. Prior to this role, Terence held significant positions at WestRock Company, where responsibilities included managing O2C and procure to pay processes. Terence also has experience in customer service management from roles at T-Mobile, rateGenius, Sprint, and Heartland Wireless, demonstrating strong leadership capabilities and a focus on performance metrics throughout a diverse career. Terence holds an MBA in Finance from Strayer University, a Master's of Divinity from St. Meinrad School of Theology, and a BA in Latin American Studies from The Pontifical College Josephinum.