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Luis-Alberto Lazaro currently serves as the EMEA Service Quality Manager at Sensormatic since May 2019, focusing on operational performance for Tier 1 and 2 top customers within the EMEA retail operations team. Previous experience includes roles such as West Europe Service Delivery Manager for Lenovo España, managing after-sales service policies and vendor management across several countries, and Industrial Delivery Operations Director at ANOVO, overseeing repair operations in multiple locations in Spain. Prior positions include significant tenures at B2X Care Solutions and Research In Motion, where responsibilities involved after-sales management and service delivery for BlackBerry in Southern Europe. Luis-Alberto's extensive background in operations and service delivery is complemented by early career roles in technical support and engineering, beginning with Ericsson and Koolair, S.A. Luis-Alberto holds a degree in Telecomunicaciones from La Salle F.P.