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Siva Kumar is an experienced IT professional with a strong background in technical support and escalation management. Currently serving as a Senior Support Engineer at Sensiple Software Solutions since October 2009, Siva Kumar has developed expertise in resolving complex customer issues. Prior to this role, Siva Kumar worked as an Escalation Lead at CSS Corp from December 2006 to August 2009, further enhancing skills in managing escalated technical challenges and ensuring customer satisfaction.