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Sarah Vazquez is a Senior Customer Success Manager at Sensi.AI, with extensive experience in customer success and support roles. Previously, Sarah served as the Head of Customer Success at Shopventory, where responsibilities included directing departmental strategy and building Professional Services, leading to a 60% increase in total contract value. At BOLT ON TECHNOLOGY, Sarah was the Head of Customer Experience, overseeing the entire post-sales journey and achieving a 93% retention rate through a proactive outreach plan. Additionally, Sarah has enhanced customer support processes, resulting in a 98% satisfaction rating and significantly improved onboarding efficiency. Prior roles include managerial and administrative positions at PROS and Trademarks Promotional Products, showcasing a strong foundation in customer service and operational excellence.