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Mitch Mattox has extensive experience in customer success and engineering across multiple organizations, currently serving as Manager of Customer Success Engineering at Sense since August 2019, following roles as Senior Customer Success Engineer and Implementation Manager. Prior to Sense, Mitch worked at Arkadin from October 2011 to August 2019, where responsibilities included leading design and deployment of Unified Communications solutions and managing technical support teams. Earlier roles included supervisory positions in order fulfillment and technical order management, as well as experience in scheduling and managing audio and web conferences at ConferencePlus. Mitch's career began as an electrician with Maron Electric Company before transitioning to conference management.