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Philippi Pereira is an experienced professional with a strong background in customer support and technical operations management. Currently serving as the Head of Customer Support at Sensedia since July 2022, Philippi previously held leadership roles in customer support at ZENVIA for the LATAM region and spent 13 years at Dell, culminating in the position of Enterprise Support Services Manager. Throughout the career, responsibilities included managing performance standards, customer satisfaction, and budgetary considerations while driving customer experience initiatives, training development strategies, and overseeing technical support teams. Philippi also held various positions at Unisys Informatica, including Team Lead Analyst, and possesses an Executive MBA from Fundação Getulio Vargas.