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Marcos Morales has a diverse work experience spanning over two decades. Most recently, they serve as the Head of Customer Experience & Support at BMG Money since 2023. Prior to that, they held the position of Manager, Agent Relationship Management at Intermex Wire Transfer, LLC from 2019 to 2023. From 2017 to 2019, Marcos worked as an Operations Manager at InComm. Marcos also served as the Director of Customer Support at nexogy from 2014 to 2017. Marcos started their career at Mercantil Commercebank N.A. in 2001, where they worked as a Call Center Supervisor for nearly a decade until 2010. Marcos gained experience as a Quality Monitoring Manager at Bayview Loan Servicing, LLC from 2010 to 2014. Throughout their career, Marcos has displayed a strong focus on customer experience and support.

Marcos Morales completed their Bachelor of Business Administration (BBA) degree in Business Administration and Management, General at Barry University in 2019.