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James Drew has a diverse range of work experience in customer support and training roles. James started their career in 2013 as a Volunteer Recruitment Specialist and Phone Screener at Maxim Healthcare Services. James then worked as a Test Center Administrator at Adecco Staffing, USA before joining MarketStar as an LG Mobile Product Specialist. In this role, they provided training to mobile retail store staff and promoted LG products. James then went on to work as an LG Mobile Product Specialist and Field Account Representative at MarketSource Inc., where they continued to provide training and support to mobile retail stores. In 2015, they worked as a Store Operator for Google Express at Adecco Staffing, USA, fulfilling customer orders and packaging them for pickup. James later became a Field Training Specialist for Fitbit at Creative Channel Services, where they educated store staff on Fitbit products and services. In 2017, James joined Nokia as a Customer Support Agent in their Technology division, providing Tier 3 customer support for Nokia Health products. James then moved to Withings, a French Digital Health and IoT company, where they worked as a Tier 3 Customer Support and Product Testing specialist. Most recently, James joined RPost as a Senior Customer Support and Training Engineer, where they resolved customer issues, tested products, and wrote training materials. Currently, they are working as a Customer Support Analyst at Sense.

James Drew attended Harvard Extension School from 2008 to 2011, where they obtained a Bachelor of Liberal Arts (ALB) degree with a focus on Social Sciences. James has also completed several certifications, including "Blockchain: Learning Solidity," "Blockchain Basics," "Blockchain: Beyond the Basics," "Cryptocurrency Foundations," "Ethereum: Building Blockchain Decentralized Apps (DApps)," and "Securing Cryptocurrencies" from LinkedIn. Additionally, they earned certifications in "Learning Salesforce" and "Salesforce for Customer Service" from LinkedIn in 2018. Lastly, they possess an edX Honor Code Certificate for Analytical Problem Solving and Design Thinking, although the month and year of obtaining this certificate are unknown.