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Eduardo Jacobo possesses extensive experience in technical sales support and engineering across various companies in the telecommunications and technology sectors. Currently serving as Technical Sales Support for Latin America at Senko Advanced Components since October 2017, Eduardo delivers product presentations and technical assistance. Prior roles include Team Lead for Access Service Assurance at Ericsson, where responsibilities involved managing 2nd level support teams and ensuring compliance with Key Performance Indicators (KPI) and Service Level Agreements (SLA). Eduardo also worked as an Incident Manager at Ericsson and held senior engineering positions at TE Connectivity, ADC, and Pairgain Technologies, focusing on presales and technical support across Latin America. Eduardo holds an Engineer's degree in Communications and Electronics from Escuela Superior de Ingeniería Mecánica y Electrica – IPN and a Bachelor of Technology in Electrician from CECyT 1, Gonzalo Vazquez Vela – IPN.