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Jonathan Kloss began their work experience in 2011 at Hollister Co. where they served as a Visual Assistant Manager. In this role, they were responsible for constructing and visualizing store displays, managing and assessing associates, and assisting in recruiting and training store personnel. In 2014, Jonathan joined Seneca Mortgage Servicing LLC as a Short Sale Specialist, Customer Outreach, where they offered a short sale program as a third-party vendor for Bank of America. Jonathan provided detailed documentation on outreach calls and utilized various systems to complete daily tasks. In 2015, they transitioned to the role of e-communications specialist at Seneca Mortgage Servicing LLC, where they reviewed and researched inquiries pertaining to mortgage loans and credit disputes, determining appropriate actions and sending electronic responses in a timely manner. In 2016, Jonathan became the E-Communications Team Lead at Seneca Mortgage Servicing LLC, where they managed the workflow, assigned tasks to the team, tracked daily productivity, and assisted with escalated issues.

Jonathan Kloss obtained a Bachelor's degree in Exercise Science from the State University of New York at Fredonia. Jonathan studied at the university from 2005 to 2010.