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William Swatman has diverse work experience in customer support, management, technical roles, and public relations. William is currently working as the EU Customer Support Manager/CSM at Sendoso since October 2021. Prior to that, they served as the Customer Success Team Manager at Saongroup from June 2019 to October 2021. From 2013 to 2019, William worked at SAP, first as a Support Engineer, then as a Senior Support Engineer and Technical Lead, focusing on Solution Manager and enabling HANA for Earlywatch Alerts. Before that, they were a PR Officer at Dublin Pride Ltd from April 2013 to April 2014. In addition, William served as a CPL Flexiworker at SAP as a Service Team Dispatcher from May 2012 to May 2013. William'searliest work experience was as a Sales Assistant at Dunnes Stores from April 2007 to May 2012.

William Swatman began their education in 2006 at the Drogheda Institute of Further Education, where they completed a Diploma in Travel and Tourism in 2007. William then pursued a Bachelor's degree in Management of Technology in Business at National College of Ireland from 2008 to 2011. Following this, they obtained another Bachelor's degree in Management of Technology from the same institution, but the specific field of study is not provided. In 2011, they continued their education at the National College of Ireland and completed a degree in Management of Technology with a focus on Information Technology in 2012.